Operations strategy

Operations strategy is your plan for how the daily work of the business gets done, so it supports what you're trying to achieve overall. In a big company it covers factories and supply chains. In a team of one to ten, it's simpler, like deciding which jobs you keep, which you hand to a tool, and which you hand to someone else. A wedding venue that wants more bookings might decide quotes must go out within a day. We work with The Orchard Barn, an eight-person wedding venue in the Barossa, where an AI helper (the industry calls it an agent) now drafts each quote and reply from the enquiry form. Quotes go out within a day, and the events manager still calls every couple before they book.