Enterprise service management (ESM)

Enterprise service management, or ESM, takes the ticket system an IT help desk uses and applies it to the rest of the business. Requests for leave, new equipment, contract checks, or marketing work go into one queue, get assigned, and get tracked until done. In a big company, that stops requests vanishing between departments. A small team doesn't need the full system, but the habit helps. A shared request form or a simple board in Asana or Monday.com means requests don't get lost in chat. For a charity with volunteers, a simple form for supply requests or roster changes can replace a stream of texts to the coordinator.